Hello,
Freichat was installed onto my website and now things are not working correctly. Some areas of the website are not clickable anymore and the forum is completely unusable. I don't know if it's something to do with the coding process or integration with Dolphin or if there's something wrong with Dolphin now, lol. At any rate, I'm having all sorts of problems now.

Also, sometimes the chat loads when the home page is clicked and sometimes it doesn't. There are several "guests" logged into the chat that I have no idea where they are coming from. They are just coming and going and coming and going. I only want to set it up to be usable by my registered users... However, if I choose that setting in administration, the entire Freichat goes down and doesn't come on at all.

At any rate, if you have any ideas as to what you think the problems are stemming from, please let me know. Many thanks!

Oh, also, the video chat feature is not working at all yet but I am going to try to connect via 2 computers and see if it works then. The only browser it seems to load up with is Chrome. The others don't send the signal to accept the chat from the other person and/or won't do anything at all when the video chat is pressed. That's another issue and the whole reason that I bought the premium version - was for the video chat service for this non-profit organization so that they could hold their meetings with it.

I changed my website's template back to the "default" template, in case there were perhaps issues with the template I was using. Everything seems to almost be back to par now, except Freichat doesn't work at all anymore. I'm so confused

as I recall I had very similar issues with 7.1.6

As it turned out, it was relating to the fact I was not properly adding the code. The problem was, I was adding the code in my header files, as was recommended during installation process - and it didn't work when I first tried it, but after many hours of testing, it magically started working. I didn't even realize there was a problem... except that pesky problem of sometimes it worked and sometimes it didn't, and some pages were all screwed up and not properly working.

You need to make sure you are NOT adding the code to your theme files. If you are what happens is, it doesn't work. As the theme files cannot contain php at all. The reason they appear to work, is eventually dolphin caching picks up the code, and php can be run from the cached copies. (confusing yes?)

The solution for me was:

1. enable jquery noconflict mode in the freichat admin area.
2. edit freichat\hardcode.php $force_load_jquery = 'YES'; (the default is no)
3. remove all code from your template files.
4. use the dolphin sql header injection method and add the php and js to your database.

The exact code required for 7.1.6 is documented in the boonex forums. Do a search for freichat posts by user viraladmin. The injection code should give you an idea of how to properly set this up.

Thank you Bruce. It's a bit hard for me to do myself as I had so much trouble with the installation in the beginning (my entire site went down) that I had your team install it for me because I bought the premium version and it came with installation services.

I ended up changing my template and everything started working again fine; however, there was no freichat anymore so I'm assuming they only installed it on the template I was using. At any rate, I cannot use the program whatsoever because it is above my coding expertise and when codologic installed it for me it rendered much of my site unusable (in the template they installed it in).

So, I suppose I'm just out the $165 because I haven't even been able to put it to use even once. I had to change to a template I don't even care for but had no choice because I have to have this site up and running for a non-profit organization that I'm helping build it for.

Thank you for your advise though. If I had this type of coding knowledge I would certainly try to do it but I just simply do not. I wish the team at Codologic would have done it that way to begin with.

Lets not confuse anything, I am not affiliated with codologic in any way, nor am I affiliated in any way with the boonex team, however both are very awesome groups of people and both make incredible software.

Honestly this is not the fault of codologic in anyway. I am sure if you have been using boonex dolphin for any length of time, you know of countless annoyances.

Don't be so quick to give up. I am fairly sure I can help you and get this setup properly. I have done so with my own setups in the past.

It would be much more convenient if I could speak to you over skype in realtime. My skype name is viraladmin.

@jenthorn , we will have a look at your website, and fix those problems for you.

Didn't mean to step on any toes adesh I was going to offer the same thing My guess is when it was first installed, it was added to the theme files instead of the header injection method. I am always happy to help if you need me

Yeah, we read your post, and it was really helpful, thanks.

But, it is actually not required to use php code in templates.
There is a way to install freichat without having to use php in the templates and just use plain html.