Hi,

I want to install Freichat on Vicidial Agent Interface Freichat window is display on Interface . but it is unable to fetch live agent's status.

Following is my cofiguration for hardcore.php :

<?php
/ Data base details /
$dsn='mysql:host=localhost;dbname=asterisk'; //DSN
$db_user='root'; //DB username
$db_pass=''; //DB password
$driver='Custom'; //Integration driver
$db_prefix=''; //prefix used for tables in database
$uid='53ba9712c22c0'; //Any random unique number

$connected='YES'; //only for custom installation

$PATH = 'freichat/'; // Use this only if you have placed the freichat folder somewhere else
$installed=true; //make it false if you want to reinstall freichat

$debug = false;
$custom_error_handling='YES'; // used during custom installation

$use_cookie='false';

/ email plugin /
$smtp_username = '';
$smtp_password = '';

$force_load_jquery = 'NO';

/ Custom driver /
$usertable='vicidial_live_agents:'; //specifies the name of the table in which your user information is stored.
$row_username='user'; //specifies the name of the field in which the user's name/display name is stored.
$row_userid='live_agent_id:'; //specifies the name of the field in which the user's id is stored (usually id or userid)

$avatar_table_name='members'; //specifies the table where avatar information is stored
$avatar_column_name='avatar'; //specifies the column name where the avatar url is stored
$avatar_userid='id'; //specifies the userid to the user to get the user's avatar
$avatar_reference_user='id'; //specifies the reference to the user to get the user's avatar in user table
$avatar_reference_avatar='id'; //specifies the reference to the user to get the user's avatar in avatar
$avatar_field_name=$avatar_column_name; //to avoid unnecessary file changes , *do not change

Please suggest how to implement Freichat with Vicidial Agent Interface.

but it is unable to fetch live agent's status.

What do you mean by live agent's status ? Is there any column in your users table , that stores a special status for the agents ?

Dear Admin,

Thank you for quick reply.

There is table name vicidial_live_agents which contains all logged in agents status. There is column name live_agent_id in this table which contain logged in agent's id (same as id of user_id). and column user contain full name of agent.

Please suggest how to configure.

Regards,

With the current configuration, does it show the online agents ? or is it just showing guests ?