We have had several users have trouble typing on Freichat. They can log in, and see the conversation, but cannot type. I have the paid full version, and these all seem too be newer iPhone phones. Latest ones with problems typing in the chat had iPhone 12 Pro Max and an iPhone 12 XS Max. What's the solution? Help! @admin @adesh

Hallo @dentech3

as a premium user with a paid full version of FreiChat I think its worth to also make use of the "Email-Support".

Write a Email to: support@codologic.com

It rarely happens, but sometimes a topic is overlooked here in the forum (very rarely) - so making use of both support systems is maybe a bit better.

Best regards and good luck,

Andy

Yes, I have sent an email to support@codologic.com but have yet to hear back from them!

Normally they always answer very quickly, but it's only a small two-man team, could be that maybe someone is sick or has a family matter to clear up?

I think that your issue will be clarified by tomorrow at the latest.

kind regards and thx for your patience, Andy

Hi

Sorry for the late reply.

Which browser are you using?
Does it happen only on the latest versions of iPhone for you?

I have asked them all to download and use Moxilla Firefox or Google Chrome. The issue is still happening. I have yet to receive an answer to my email.

Hi

Can you please resend your email if you have sent and put a reference to this topic?
Maybe we missed it but I could not find it in the inbox.

Hello, I had the same problem, the first time the system was installed and I installed it again, but unfortunately, nothing worked, I wrote to the support later and unfortunately they told me to set up an account again because they did not see what it was about

I have resent my email @admin @adesh 2 days ago as well as opened a new support ticket.. not replies yet! Also forwarded the email to support@codologic.com AND admin@codologic.com
This is getting to be our busy meeting time of year, and we need help!
Thank you!
Blythe

Hi

Sorry saw the mail but didn't get time to take a deeper look into the issue.

On the surface it works when we tried with some of our iphones we tested with.

We will try to fix this problem and let you know as soon as possible

Freichat has quit working at all now; Since Saturday we have had no chat icon, nor does the page created for a full page chat work. PLEASE @admin @adesh PLEASE HELP! I have a ticket also open, but have received no answers on it!

Hello, I also had the same problem, but I am very glad that you fixed it and you can use this whole portal normally, thank you very much and best regards

Yes, I have sent an email and submitted this as a ticket!
We STILL have chats and users that haven’t been active in over a year. It would be great if we could delete those!!

As far as the iPhone problems go, one of the problems I have found was that the attached photos show the blue chat icon covering up the “send” button. Also, the list of chats stays above the chat that they are in, and when they manage to say something, the list scrolls up to the top of the list of chats, rather than stay in the chat that they are in.
Also, is it possible to have administrative rights to get into ANY chat? That would certainly be handy.
Thank you!
Blythe

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Hey

This is a little difficult to understand. Perhaps you can send a video records or more screenshot explaining it?

Because of " administrative rights to get into ANY chat":

I think this is not legally possible - most of the people in the world have to live with new privacy laws like GDPR, DSGVO etc. so such setting to enter every chat as admin would violate people's privacy - but our @admin for sure can tell you a little bit more about it.

Because of the blue chat icon covering the message "send button":

You can try to open the theme.less of the theme which you make use of with a Code Editor like Notepad++ and write to the very bottom of the file:

.FreiChatContainer .FreiChatLauncher {
    bottom: 40px;
}

Then save and reupload the edited theme.less file, recache the browser and then the Blue Chat Button will be 30px on top of the Send Button.

Kind regards, Andy

I think this is not legally possible - most of the people in the world have to live with new privacy laws like GDPR, DSGVO etc. so such setting to enter every chat as admin would violate people's privacy - but our @admin for sure can tell you a little bit more about it.

Thank you @WebCrew for the explanation. We have also already replied on email a similar reason as to why we cannot provide such a feature.