FreiChat related discussions
iPhone issues

We have had several users have trouble typing on Freichat. They can log in, and see the conversation, but cannot type. I have the paid full version, and these all seem too be newer iPhone phones. Latest ones with problems typing in the chat had iPhone 12 Pro Max and an iPhone 12 XS Max. What's the solution? Help! @admin @adesh

We have had several users have trouble typing on Freichat. They can log in, and see the conversation, but cannot type. I have the paid full version, and these all seem too be newer iPhone phones. Latest ones with problems typing in the chat had iPhone 12 Pro Max and an iPhone 12 XS Max. What's the solution? Help! @admin @adesh

Hallo @dentech3

as a premium user with a paid full version of FreiChat I think its worth to also make use of the "Email-Support".


Write a Email to: support@codologic.com


It rarely happens, but sometimes a topic is overlooked here in the forum (very rarely) - so making use of both support systems is maybe a bit better.


Best regards and good luck,


Andy smile


Hallo @dentech3 as a premium user with a paid full version of FreiChat I think its worth to also make use of the "Email-Support". Write a Email to: support@codologic.com It rarely happens, but sometimes a topic is overlooked here in the forum (**very** rarely) - so making use of both support systems is maybe a bit better. Best regards and good luck, Andy ;)

Yes, I have sent an email to support@codologic.com but have yet to hear back from them! smile


Yes, I have sent an email to support@codologic.com but have yet to hear back from them! :(

Normally they always answer very quickly, but it's only a small two-man team, could be that maybe someone is sick or has a family matter to clear up?


I think that your issue will be clarified by tomorrow at the latest.


kind regards and thx for your patience, Andy smile


Normally they always answer **very quickly**, but it's only a small two-man team, could be that maybe someone is sick or has a family matter to clear up? I think that your issue will be clarified by tomorrow at the latest. kind regards **and thx for your patience**, Andy ;)

Hi


Sorry for the late reply.


Which browser are you using?
Does it happen only on the latest versions of iPhone for you?


Hi Sorry for the late reply. Which browser are you using? Does it happen only on the latest versions of iPhone for you?
Necessity is the mother of all inventions!

I have asked them all to download and use Moxilla Firefox or Google Chrome. The issue is still happening. I have yet to receive an answer to my email.


I have asked them all to download and use Moxilla Firefox or Google Chrome. The issue is still happening. I have yet to receive an answer to my email.

Hi


Can you please resend your email if you have sent and put a reference to this topic?
Maybe we missed it but I could not find it in the inbox.


Hi Can you please resend your email if you have sent and put a reference to this topic? Maybe we missed it but I could not find it in the inbox.
Necessity is the mother of all inventions!

Hello, I had the same problem, the first time the system was installed and I installed it again, but unfortunately, nothing worked, I wrote to the support later and unfortunately they told me to set up an account again because they did not see what it was about


Hello, I had the same problem, the first time the system was installed and I installed it again, but unfortunately, nothing worked, I wrote to the support later and unfortunately they told me to set up an account again because they did not see what it was about

I have resent my email @admin @adesh 2 days ago as well as opened a new support ticket.. not replies yet! Also forwarded the email to support@codologic.com AND admin@codologic.com
This is getting to be our busy meeting time of year, and we need help!
Thank you!
Blythe

I have resent my email @admin @adesh 2 days ago as well as opened a new support ticket.. not replies yet! Also forwarded the email to support@codologic.com AND admin@codologic.com This is getting to be our busy meeting time of year, and we need help! Thank you! Blythe

Hi


Sorry saw the mail but didn't get time to take a deeper look into the issue.


On the surface it works when we tried with some of our iphones we tested with.


We will try to fix this problem and let you know as soon as possible


Hi Sorry saw the mail but didn't get time to take a deeper look into the issue. On the surface it works when we tried with some of our iphones we tested with. We will try to fix this problem and let you know as soon as possible
Necessity is the mother of all inventions!

Freichat has quit working at all now; Since Saturday we have had no chat icon, nor does the page created for a full page chat work. PLEASE @admin @adesh PLEASE HELP! I have a ticket also open, but have received no answers on it!

Freichat has quit working at all now; Since Saturday we have had no chat icon, nor does the page created for a full page chat work. PLEASE @admin @adesh PLEASE HELP! I have a ticket also open, but have received no answers on it!

Hello, I also had the same problem, but I am very glad that you fixed it and you can use this whole portal normally, thank you very much and best regards


Hello, I also had the same problem, but I am very glad that you fixed it and you can use this whole portal normally, thank you very much and best regards
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